Close

Get help

We are only able to help people who are referred to our service at present so if you are currently homeless we recommend contacting a local organisation that could help you practically. We also recommend approaching your Local Authority who are legally obliged to give advice and work with you to draw up a 'Personal Housing Plan' to help you find somewhere to live. The national charity Crisis have produced a helpful one page guide to what should happen when you approach your council that you can access here: Applying to your council as homeless

If you are rough sleeping you can contact streetlink on 0300 500 0914 or at https://www.streetlink.org.uk/ . You could also use local homeless day centres or soup kitchens. See  www.nextmeal.co.uk for details of local sources of help in London and https://www.homeless.org.uk/ for organisations in the whole of England. 

What to do if you think you could become homeless:

If you think you are about to be become homeless you can approach local authority housing options to ask them to draw up a personal housing plan under the Homelessness Reduction Act. The national charity Crisis have produced a helpful one page guide to what should happen that you can access here: Threatened with Homelessness

For specialist housing advice we recommend contacting Shelter at www.shelter.org.uk or on 0808 800 4444.

Being referred to Two Step:

We have referral relationships with many night shelters, day centres and local authority projects so they may refer you to our service if they work with us and think we would be able to help you. Due to our limited capacity and funding, we can only accept referrals from partner organisations at present. To find out about referrals to Two Step click here: referral partners.

If you are referred to us, a staff member will contact you to check suitability, give advice and invite you to meet our assessment team if appropriate. Following assessment, those suitable for finding a property in the Private Rented Sector (PRS) are invited to attend 3 hours of interactive tenancy training.  The training outlines what accommodation is available, how to check that it meets minimum standards, rights and responsibilities of tenants and landlords and additional support that is available.